Return & Refund Policy
Returns & Refund Policy
Last Updated: 26th July, 2026
At Barkly, we want you and your pet to have a great experience with our products. If something isn’t right, we’re here to help.
Return Eligibility
As Barkly products are consumable pet products, we are unable to accept returns of products that have been opened, used, or delivered in good condition due to hygiene and safety reasons.
Returns, replacements, or refunds will only be considered in the following cases:
● You receive the wrong product.
● You receive a damaged product.
● You receive a defective product.
● You receive an expired product.
● An item is missing from your order.
Reporting an Issue
If you experience any of the above issues, please contact us within 48 hours of receiving your order.
Email us at info@barkly.in with:
● Your Order Number
● Clear photographs of the product
● Photographs of the outer shipping package
● A brief description of the issue
Claims submitted after 48 hours may not be eligible for review.
My Dog Didn’t Like the Product
Every dog has unique taste preferences.
If your dog doesn’t enjoy the product, please contact us within 7 days of delivery. Our team will review your request and work with you to find the most suitable resolution, which may include a replacement, store credit, or another appropriate solution at Barkly’s discretion.
Refunds
Once your request has been reviewed and approved, we may offer one of the following resolutions:
● Replacement product
● Store credit
● Partial refund
● Full refund
The appropriate resolution will depend on the nature of the issue.
For approved refunds:
● Prepaid orders: Refunds will be processed to the original payment method within 5–7 business days.
● Cash on Delivery (COD) orders (where applicable): Refunds will be processed via UPI or bank transfer after the required details have been shared.
Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
Non-Returnable Items
The following items are not eligible for return or refund unless they are received damaged, defective, or incorrect:
● Opened or used pet food or treats
● Products damaged due to improper handling or storage after delivery
● Products purchased during clearance or final sale (unless defective)
● Gift cards
● Promotional or complimentary items
● Products purchased from unauthorized sellers or third-party marketplaces
Order Cancellations
Orders can be cancelled only before they have been dispatched.
Once an order has been shipped, it cannot be cancelled.
For cancellation requests, please email info@barkly.in with the subject line “Order Changes” and include your Order Number.
Limitation of Liability
Barkly reserves the right to refuse any return, replacement, or refund request where there is evidence of misuse, tampering, fraudulent activity, or where the claim does not meet the eligibility criteria outlined in this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: info@barkly.in
Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST
